Payment Methods

Ways to pay

• Credit and debit cards: processed through Stripe.
• PayPal: follow the PayPal checkout instructions to use an eligible funding method.
• Apple Pay: available on compatible devices and browsers with an eligible card.
• Google Pay: available where your device, browser, and payment card support it.

The available options can depend on your location, card issuer, and the provider’s eligibility checks. A wallet option may therefore not appear on every device.

Your checkout total

We are not VAT registered and do not charge VAT. Review the products, currency, delivery charge, and final total before placing the order. Discounts apply when a valid offer or code is accepted and reflected in that total.

If your bank account uses a different currency from the payment, your bank or card provider may apply its own exchange rate and fees. These are separate from the amount collected by Moruk. See Shipping & Delivery for information about delivery charges and international customs costs.

Payment security and checks

Payment details are handled by the selected payment provider. We receive the transaction information needed to process the order, confirm payment, and arrange a refund where appropriate. Please do not send card numbers, security codes, or online banking passwords by email or through our contact form.

Your provider may ask you to authenticate a payment through your banking app, a security code, or another verification step. An order may need further checks before it can be accepted or dispatched.

Our Privacy Policy explains how order and transaction information is used.

If a payment does not go through

Check that your billing details are correct and that any bank authentication step has been completed. If a payment is declined, your bank or payment provider can usually explain the reason.

If you are unsure whether an order succeeded, check your order email and account order history before trying again. Contact us if you see a charge without an order confirmation. A pending authorisation is not always a completed charge, and release times are controlled by the provider.

Refunds

Approved refunds are normally sent to the original payment method. We will tell you when we have issued a refund; the time it then takes to appear depends on your bank or provider. Read our Returns & Refunds Policy for the applicable rights, process, and refund deadlines.