Shipping & Delivery

Where we deliver

Our store offers delivery options for the United Kingdom and eligible international destinations. Enter your complete delivery address at checkout to see whether a service is available for your order.

If checkout does not offer delivery to your address, please contact us before ordering. A country appearing in an address list does not, by itself, confirm that every product can be shipped there.

Delivery charges

UK standard delivery: £2.99 for orders below £35, and free for orders of £35 or more. Choose the qualifying standard delivery option shown at checkout.

The available service and delivery charge are calculated using your destination and basket. The amount shown in the final checkout total is the amount payable for delivery. Any free-delivery promotion applies only where its conditions are met and the qualifying option is shown at checkout.

Please check your postcode, country, and delivery details carefully. Product restrictions, parcel size, and destination can affect the options available.

Dispatch and delivery times

UK delivery: our standard service is estimated at 3–10 working days. Orders normally take 0–1 working days to dispatch. These are estimates rather than guaranteed arrival dates; international options and estimates are shown at checkout.

We process orders after payment has been successfully authorised. Preparation and transit times depend on product availability, the service selected, and the destination. Any delivery estimate provided for your order should be read together with the service description.

If you need an item by a particular date, contact [email protected] before placing the order so we can confirm whether we can meet it. A date is guaranteed only where we expressly agree to that commitment.

Unless we agree a different delivery period with you, we will deliver without unnecessary delay and no later than 30 days after the contract is made. If we cannot meet the agreed arrangements, we will contact you about the available options, including your cancellation and refund rights.

Tracking your order

Where tracking is available, the dispatch message will contain the tracking details. Customers with an account can also check their order history. Please allow time for the carrier to record the first scan after receiving a parcel.

If a tracking link is missing, an update seems incorrect, or your parcel is overdue, contact us with your order number. We will help investigate with the delivery provider.

International orders

International parcels may be subject to customs checks and local import rules. Unless checkout or your order confirmation expressly says that import charges are included, local customs duties, import taxes, or carrier clearance charges may be payable to the relevant authority or carrier. Check the rules for your destination before ordering.

Customs procedures can affect arrival times. If a charge or delay is unclear, contact us so we can help explain the information available for your shipment.

Address changes, missing or damaged parcels

Tell us as soon as possible if you notice an address error. We will try to help, although a change may not be possible once a parcel has been prepared or handed to the carrier.

If a parcel is marked delivered but cannot be found, check any nominated safe place and anyone authorised to receive it, then contact us. If an item arrives damaged or incorrect, keep any useful photographs of the item and packaging and let us know. Photographs help us investigate; your statutory rights do not depend on providing them.

Where we arrange delivery, the goods remain our responsibility until they reach you or someone you nominate to receive them. Our Returns & Refunds Policy explains the next steps if something is wrong.