Last updated: 30 October 2026

We offer 30-day change-of-mind returns. Tell us within 30 days after delivery, then send the goods back within 14 days of your notice. You pay change-of-mind return postage. Your statutory rights remain protected.

Changing your mind

We offer consumers 30 days to tell us they wish to return an online purchase for a change of mind, without needing to give a reason. This period runs from the day after you, or a person you nominate, receives the goods. If items from one order arrive separately, the period runs from receipt of the last item.

Our 30-day offer extends the usual statutory 14-day online cancellation period. The return and refund arrangements below apply throughout our extended period. Your statutory rights continue to apply separately.

You may also tell us you wish to cancel before an order is dispatched. These cancellation rights apply to discounted items as well as full-price purchases.

How to tell us

Email [email protected] or use our contact page with a clear statement that you wish to cancel. Include your order number, the items involved, and your name so we can identify the purchase. You can also write to our postal contact address below.

You can use the sample cancellation notice on this page, but you do not have to. Sending a clear cancellation notice before the deadline is enough; cancellation does not depend on us issuing an approval or returns reference.

Sending an item back

Send the item back without unnecessary delay and within 14 days after you tell us you are cancelling. Contact us for the appropriate return address and practical instructions. Our registered office is a postal contact address and may differ from the location used to process parcels.

Please package the goods securely and retain proof of posting. Include enough information to match the parcel to your order. For a change-of-mind return, you pay the direct return postage cost unless we expressly agree otherwise.

You can inspect and handle the goods as you reasonably would in a shop. If handling goes beyond what is needed to assess the item and reduces its value, the refund may be reduced by that loss in value. Please return packaging, tags, and accessories where you can; missing original packaging does not automatically remove your legal cancellation rights.

How refunds work

For a cancellation return, we refund without unnecessary delay and within 14 days after receiving the goods back or receiving evidence that you have sent them back, whichever happens first.

If you cancel the whole order, we also refund the cost of our least expensive standard delivery service for that order. Any extra amount paid for a more expensive delivery option is not included in that statutory delivery refund.

Refunds go to the original payment method unless you expressly agree to another method. We do not charge a refund processing or restocking fee. Your bank or payment provider may need additional time to show the credit after we issue it.

Faulty, damaged, or incorrect items

Contact us if an item is faulty, damaged on arrival, different from its description, or not what you ordered. Tell us the order number and what has happened. We will explain the appropriate return arrangement and cover reasonable return costs where the problem is our responsibility.

UK consumer law generally gives you a 30-day initial right to reject goods that fail the required standard. Later remedies can include repair, replacement, a price reduction, or a refund, depending on the circumstances. The change-of-mind time limits and handling rules above do not take away those rights.

Goods must meet the description, be of satisfactory quality, and be suitable for their intended purpose. A manufacturer’s warranty, if supplied, is additional to your statutory rights.

Exchanges

If you would prefer a different size, colour, or product, contact us to discuss availability. A direct exchange is subject to agreement. You can instead use your cancellation rights where applicable and place a separate order for the replacement item.

Sample cancellation notice

You can copy the following into an email or letter and complete the relevant details.

To: Moruk / MRK Sales and Consultancy Ltd
338A Regents Park Road, Office 3 and 4, London, N3 2LN, United Kingdom
Email: [email protected]

I would like to cancel my purchase of the following goods:

Items:
Order number:
Date ordered:
Date received:
Customer name:
Customer address:
Date of this notice:

If sending a paper letter, add your signature.

Contact and your rights

Moruk is a trading name of MRK Sales and Consultancy Ltd, registered in England and Wales under company number 14576199. Our registered office is 338A Regents Park Road, Office 3 and 4, London, N3 2LN, United Kingdom. We are not VAT registered and do not charge VAT.

Email: [email protected]

This policy describes our consumer returns process and does not restrict any mandatory rights available under the law that applies to your purchase.

Here to help

Questions about this information or an order? Contact [email protected] and include your order number if you have one.

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